My order was incorrectly marked as delivered.

In this case, the delivery executives usually leave your order at the gate or with the guard if your given number is unreachable or you are not responding. 

We request you check with your receiver, gate guard or neighbours. If you still have not received your order, please email us at support@pinenlime.com along with your order ID within 24 hours.

Please understand time is of the essence here; we can only help you if you come to us within 24 hours; any later than this, the courier company refuse to provide proof of delivery. Since we cannot take it up with the courier companies, the order will be considered delivered in this case.